Our Care Team


Meet Our Care Team

Our management team at Rockaway Animal Hospital in New Jersey is dedicated to ensuring that every aspect of the hospital runs smoothly and efficiently. We are committed to providing a welcoming and supportive environment for both clients, patients, and staff members.
Our caring and compassionate approach to management has earned us a reputation for excellence in the veterinary community. We are always available to address any questions or concerns, and work tirelessly to ensure that the hospital is equipped with the latest technology and resources to provide the best possible care to our patients.

Mrs. Katherine Ortiz, Director Of Operations

Born in Ecuador and moved to New Jersey at the young age of 5 years old, Katherine “Kat” grew up loving all animals and was always intrigued in being part of the Veterinary Field. She decided to pursue that passion and started working for Rockaway Animal Hospital in 2014 as a one of our receptionists and volunteering in the kennel department. Within record timing she became our Front Desk Manager and has now been our Office Manager for the past six years. She has recently been promoted to Director of Operations and helps ensure our growing business and all clients needs as efficiently as possible.
Kat is fluent in English and Spanish and has her Veterinary Assistant and Bookkeeping Certificate through Penn Foster. She was elected as the ‘Trupanion Go To Representative’ for Morris County and attended the Seattle conference in 2019. She continues expanding her knowledge in veterinary management as a member of the Veterinary Hospital Managers Association and is currently pursuing her CVPM certification at Patterson Veterinary University.
Kat is currently a member of the Morris County Advisory Council for the Animal Science Division. After dedicating 10 years to Rockaway Animal Hospital, she has been promoted to Director of Operations, where she helps ensure a growing business and attends to our clients needs as efficiently as possible.
Kat takes pride in helping facilitate all needs for Rockaway Animal Hospital and is dedicated to continue to help the hospital, it’s clients and staff grow and flourish !Kat currently resides in Dover NJ with her husband Hector, their 2 daughters Ariana and Amaiya, and their two dogs, Gomer the frenchie and Otis the bulldog. During her leisure time she likes to spend time with her family, go on walks and complete DIY projects .

Mrs. Morgan Kropilak, Supervisor

Bio coming soon!

Mrs. Ashley Graham, Hospital Manager

Bio coming soon!

Ms. Shanna Flores, Front Desk Manager

Born and raised in New Jersey. Shanna has always had a love for animals. Started at the young age of 12 volunteering at local animal shelters. At 14 started working at her first Veterinary Hospital. She learned from the ground up working in kennel care, as a veterinary assistant, veterinary technician and receptionist. She became a part of the Rockaway Animal Hospital Team at the beginning of 2021 as a receptionist. With a clear passion for client and patient care she quickly became our Front Desk Manager.


She currently resides in Oak Ridge with her 3 kids Jayden, Avani and Nico, her 4 dogs Bruce, Basil, Bunny and Butter and their Uromastyx Cytrine. In her spare time she loves to cook and spend time with her family and friends.

Mrs. Nicole Mann, Appointment Lead

Born and raised in New Jersey, Nicole has always found herself getting involved with anything animals.


She has been riding horses since the ripe age of 7 which only spurred on her love of animals. Nicole spent most of her high school volunteering at a handicap riding facility and trying to decide on what to major in for college. When she discovered she could go to college to learn more about horses it was all over from there. She graduated from Morrisville State College with an Associate’s Degree in Equine Science and Management and a Bachelor’s Degree in Equine Breeding.


It was at college that Nicole found and purchased her first pet; a Standardbred Horse named Stella. Nicole frequently visits Stella who currently resides with her parents being the world’s biggest “grass puppy”.


Not long after graduating Nicole transitioned to helping smaller animals. She found Rockaway her way to Rockaway Animal Hospital in 2020 and has gained so much more knowledge when it comes to small animals.

Nicole currently lives in Hopatcong with her husband, Mike and Labrador, Booker (along with a few fish). Nicole spends her weekends competing with her dog or planning trips to Disney and Universal.

Request An Appointment

If this is an urgent issue,

please call us at 973-627-0789.